Refund Policy

• Eligibility for Refunds
  

  a. Product Condition: Refunds are eligible for products that are unused, in their original packaging, and in the same condition as received.

  b. Return Window: To be eligible for a refund, customers must initiate a return within 7 days from the date of delivery as per our Return Policy.

  c. Exclusions: Certain items, as outlined in our Return Policy, may not be eligible for a refund. This includes used, damaged, or incomplete items, and those that do not meet the specified return criteria.

• Refund Process
  

  a. Return Authorization: Customers must contact our customer service team at contact@flairlace.com to request a return and receive authorization before shipping the item back.

  b. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service and obtaining a proof of postage.

  c. Refund Approval: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within a reasonable timeframe to the original method of payment.

• Non-Refundable Items
  

  a. Shipping Costs: Shipping costs, handling fees, and any expedited shipping charges are non-refundable.

  b. Wrong Size: Flairlace does not issue refunds for items where the customer ordered the wrong size. However, exchanges for a different size may be offered subject to availability and at the customer’s expense for shipping and handling.

Contact Information

If you have any questions or need clarification regarding our refund policy, please contact us at info@flairlace.com.